Terms of Service

These Terms of Service govern access to Ziplytica's platform, including territory management, lead workflows, billing, and contact-enrichment features. By creating an account, purchasing a subscription, or using enrichment features, you agree to these terms on behalf of yourself and the business entity you represent.

Ziplytica provides lead-intelligence and Territory Manager tooling for authorized business users. Contact enrichment is offered inside the platform and does not guarantee complete, accurate, or current contact data.

If you have a signed order form, master services agreement, or enterprise addendum with Ziplytica, that signed agreement controls where it conflicts with this summary.

Limited-time pricing programs such as the Founding Pilot cohort, promotional discounts, or early-access offers do not mean the platform is non-production, in beta, or exempt from these Terms. Unless a signed order form or written cohort offer states otherwise, all standard obligations in these Terms — including authorized use, enrichment restrictions, and compliance requirements — apply in full.

You may use the platform only for lawful business purposes consistent with your subscription tier, territory rights, and applicable law.

You are responsible for all activity under your account, including activity by agents, contractors, and other authorized users you permit to access the platform.

Each authorized user must be at least 18 years old, bound by terms at least as restrictive as these Terms, and removed from access promptly when their relationship with your organization ends or misuse is suspected.

A credit is charged only when Ziplytica successfully returns usable contact-enrichment data through the active runtime flow, unless your plan or order form states otherwise.

No-credit outcomes include no-contact-found results, provider failures, and internal temporary issues where the platform explicitly reports that no credit was deducted.

Contact information may be returned from Ziplytica's existing property-owner records without a new provider lookup, including records originally obtained in connection with other customers' requests.

Enrichment data is licensed for your internal business use inside the platform only. You may not resell, sublicense, syndicate, bulk-export, scrape, mirror, or redistribute enrichment data or provider outputs except as expressly authorized in writing by Ziplytica.

You may upload or enter property-owner lists, contact details, and related records into the platform ("Customer-Provided Data"). You represent and warrant that you own or lawfully control all Customer-Provided Data, that you obtained it in compliance with applicable law and any agreement governing its source, and that providing it to Ziplytica and granting the rights below does not breach any third-party license, confidentiality obligation, or privacy commitment.

You grant Ziplytica a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to host, store, retain, copy, process, and use Customer-Provided Data to provide, maintain, verify, secure, and improve the platform, including to validate, de-duplicate, correct, and supplement property-owner records made available to other customers.

Ziplytica will not identify you to other customers as the source of any record, and will not disclose your lists in the form you provided them to any other customer or third party, except to service providers acting on our behalf or as required by law.

Ziplytica will remove or suppress individual records in response to verified deletion, opt-out, and do-not-contact requests from the individuals concerned, as described in our Privacy Policy.

Contact enrichment may rely on data licensed to Ziplytica from third-party providers. Your use of enrichment results is subject to the restrictions those providers impose on Ziplytica, including prohibitions on resale, bulk transfer, database reconstruction, AI training, and use outside permitted business purposes.

Those data licensors may be third-party beneficiaries of restrictions that apply to your use of enrichment data and may enforce applicable use restrictions directly where permitted by contract.

You must not remove, obscure, or misrepresent proprietary notices associated with licensed data where they appear in platform outputs, and you must not disclose provider names or source attribution beyond what is required by law, privacy notices, or your agreement with Ziplytica.

You may not use enrichment data or platform outputs for consumer-report purposes under the Fair Credit Reporting Act, including credit, insurance, employment, tenant screening, housing eligibility, or similar regulated decisioning.

You may not use the platform or enrichment data for stalking, harassment, surveillance, domestic-violence-related location, or contact with individuals protected by Daniel's Law or comparable covered-person statutes.

You may not use enrichment data in violation of the Driver's Privacy Protection Act, Gramm-Leach-Bliley pretexting rules, HIPAA-regulated workflows, or laws prohibiting discriminatory or unlawful automated decisioning.

You may not use returned contact data for unlawful harassment, deceptive practices, or outreach that violates TCPA, federal or state do-not-call rules, CAN-SPAM, privacy laws, or consumer-protection rules.

Enrichment data does not include, constitute, or evidence consent for calls, texts, emails, ringless voicemail, prerecorded messages, autodialed communications, telemarketing, or other solicitation.

You are solely responsible for determining whether and how returned contact data may be used for calls, texts, emails, direct mail, postcards, handwritten letters, or automated workflows.

Before outreach, you must maintain lawful bases, consent records where required, internal suppression lists, federal and state do-not-call compliance, opt-out handling, and manual review appropriate to your campaign type.

Compliance flags or risk indicators displayed in the platform are assistive only and do not replace your independent legal review or suppression workflow.

Do-not-call and other compliance indicators reflect their status as of the date last checked and may not reflect current registry status. You must check numbers against the National Do Not Call Registry and applicable state lists within the time periods required by law before placing calls.

Enrichment data may be derived from public records and third-party sources with varying accuracy, completeness, and currency. You assume the risk of relying on returned data without independent verification.

You must verify identity, property association, and contact plausibility before outreach or regulated use. Ziplytica does not warrant that returned data is current, reachable, or lawfully contactable.

You must honor suppression, deletion, opt-out, and do-not-contact instructions applicable to enrichment data you receive or use, and propagate those instructions to anyone in your organization who receives the data through your account.

If you receive a privacy, deletion, correction, opt-out, or do-not-contact request relating to data obtained through Ziplytica, you must notify Ziplytica promptly and cooperate with remediation steps we or our providers require.

You must not contact, attempt to contact, or further disclose any individual after a valid suppression or takedown instruction applies to your use of that data.

Distress and permit data is licensed for your own real-estate outreach. You are the sender of every postcard and letter. Ziplytica is not the sender, the buyer, or your law firm.

You are solely responsible for complying with all laws that apply to your outreach and transactions, including foreclosure-rescue and equity-purchase rules, licensing and disclosure requirements, telemarketing and texting rules (including TCPA and do-not-call), direct-mail rules, CAN-SPAM, fair-housing obligations, and privacy laws. Ziplytica does not guarantee that you have a legal right to contact any person whose information appears in the product.

Where the product limits mail or contact lookup for a lead type or market, that limit is enforced on the server. You can still view the lead in-app. Product limits do not replace your duty to follow the law.

You will not put distress details on a postcard or on the outside of an envelope. You will not use banned claims, pressure language, or a sender name that is not yours. Opt-outs are honored: a customer opt-out stops that customer, and a platform opt-out stops every customer.

These Terms are not legal advice. When a product rule is unclear, Ziplytica uses the tighter limit.

Ziplytica retains property-owner records, including contact information obtained through enrichment or provided by customers, for as long as they remain useful in providing the platform, unless a shorter period is required by law or by our agreements with data providers.

Closing your account does not require Ziplytica to delete property-owner records or Customer-Provided Data licensed under these Terms. Your account and profile information is handled as described in our Privacy Policy.

Ziplytica may suspend or limit enrichment functionality during provider outages, abuse events, billing disputes, security incidents, or legal or compliance review.

Platform features, provider routing, response formatting, and compliance controls may change as reliability, security, and legal requirements evolve.

Material breach of these enrichment restrictions may result in immediate suspension, termination, credit forfeiture where permitted by law, and liability for damages permitted under applicable agreements.

Billing and access disputes are evaluated using platform operational records, including credit ledgers, access records, and request identifiers.

Report inaccurate data, disputed charges, or suspected misuse through support as soon as practical after discovery.

Questions about these terms or enrichment use should be directed through your account team or Ziplytica support channels listed in your service agreement.